Refund policy

Right of wcancellation

The purchaser of products may unconditionally withdraw from the purchase contract under the following conditions:

The right of cancellation must be exercised within 14 working days of receipt of the goods by sending a registered letter with acknowledgment of receipt to the following address:

MTT Vision srl

Via Maltese 90

90146, Palermo

Tel. +39 3519536762

MTT Vision, once the product has returned to its headquarters and after analyzing any damage suffered by the product, will partially or totally refund the buyer the sum paid for the purchase of the products but not for the shipment (with further exclusion of the costs incurred for returning the property).

The following data must also be provided with the notice of withdrawal:

  • invoice number and date;
  • in case of partial withdrawal, description and quantity of the products to be returned;
  • bank details on which to obtain the refund transfer or Paypal account for the refund.
  • The buyer who has exercised the right of withdrawal must within 14 days of receipt of the goods return it (in whole or in part) by standard courier.

MTT Vision srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
The refund of the sum will be made free of charge within 30 days of returning the goods, by bank transfer, after verification of the state of the same on its arrival in the warehouse.
The sum can be returned within 3 working days if the payment with paypal has been used. In particular, it is required that the returned product:

  • is intact;
  • has not suffered any kind of damage
  • still has its original packaging.

Without prejudice to any repair costs for ascertained damage, communicated by e-mail to the customer, MTT Vision srl will refund the amount already paid by the customer.