Shipping policy

SHIPPING

For shipments MTT Vision srl makes use of the collaboration of standard couriers and transporters who carry out the truck service for deliveries throughout Italy, the EU and the rest of Europe.
The actual transport costs will be calculated based on the weight / volume, the quantity of the products and the destination of the order.
The total amount of the order will be visible before proceeding with the confirmation of the purchase and can be calculated directly from the cart afterwards having added the chosen products.
Orders are processed within 2 working days of receipt. Generally, longer delivery times are expected for the islands and / or places considered disadvantaged by couriers. Delivery times are indicative and in any case to be considered valid if there are no physical or structural impediments (for example: incorrect addresses or force majeure events).
Product deliveries will take place only in working days. The courier will deliver the goods directly to the address indicated at the time of purchase.
If the delivery is not successful (for example, if the customer is absent at the time of delivery), the customer will be contacted by our courier as soon as possible, to make arrangements directly.
The goods travel on behalf and at the risk of the buyer. Upon receipt of the package, please check:

• that the number of packages indicated on the waybill is actually the one delivered;
• that the package is intact and undamaged; any disputes must be reported to the courier by indicating on the waybill that you sign for collection, the words "Withdrawn subject to control", otherwise the package is considered delivered correctly.

In case of discrepancies reported to the courier, the same must also be communicated to MTT Vision srl.
MTT Vision srl is not responsible for any delays attributable to the fault of the shipper. Furthermore, MTT Vision srl is not responsible for any damage or loss, direct or indirect, deriving from delayed or non-delivery of the product. In all cases, the customer can contact the metaltt.com customer service for any information.
Shipping costs are calculated automatically by the system on the basis of parameters provided by the various couriers. Due to the continuous and sudden changes in the courier price lists due to the cost of fuel, in some cases Metaltt Vision srl will be forced to change the shipping cost during the order confirmation. This event is very rare, but we believe it is right to communicate this possibility especially for shipments to the major and minor islands, areas considered inaccessible by courier rates, or particularly complex or bulky goods to transport.

WITHDRAWAL AT HOME

metaltt.com offers the possibility to collect the ordered goods directly at your own office:

MTT Vision srl

Via Maltese 90

90146 Palermo

Tel. +39 3519536762

Email mttvisionpa@gmail.com

When confirming the order, the customer can select the shipping method Withdrawal at home .
An email message from us will notify the customer that the ordered goods are ready for collection and will confirm the times needed to do the same.
It is not possible to collect goods without first confirming the order on the metaltt.com website or first received confirmation of goods ready for collection.